FREQUENTLY ASKED QUESTIONS
Planning a visit or considering a booking at The Great Hall? Here are some frequently asked questions about our heritage event venue.
What types of catering packages do you have?
The Great Hall can recommend a list of caterers to choose from. The Great Hall has an open catering policy to customize your event.
Does The Great Hall have updated air conditioning systems?
Yes, The Great Hall installed top of the line heating and air conditioning system, with full air conditioning and individual room temperature controls.
Does The Great Hall provide complimentary WiFi?
We provide access to high speed Wi-Fi to both clients and patrons and if required, network can be allocated to match an event name.
Do you provide rentals?
For all rental inquiries and assistance connect with your point of contact at The Great Hall.
How much does it cost to rent event space?
The Great Hall offers four distinctive rental venues and books the full spectrum of public and private events. Pricing depends on the venue, date, time and requirements of an event.
Please contact us for a quote.
Does The Great Hall have updated sound and lighting systems?
Yes, The Great Hall also have hyped made sure to acquire state-of-the-art lighting and sounds system in both Main Hall and Longboat Hall, in addition to that we hold a range of sound and light equipment to customize your event. Our team of professional technicians will make sure to assist you with any sound, lighting event requirement.
If you have any lighting or sound inquiry please check with your point of contact at The Great Hall.
Where can I park?
There is a number of parking options as well as lot rentals and valet services. Please coordinate your event requirements through your point of contact at The Great Hall. Click here to see our parking map.
Is The Great Hall accessible?
As of May 2016 The Great Hall is fully accessible: The Main Hall, the Conversation Room and Longboat Hall (street level, entrance off of Dovercourt Road). There is now an elevator between the lower floor and second floor of the building. Accessible washrooms are located on both the lower level and the second floor.
You can read The Great Hall’s full AODA policy here.
CONCERTS & SHOWS
Can we buy tickets at the door?
The Great Hall does not control any of the ticket sales for public events and can not confirm that tickets will be available at the door. We do recommend purchasing tickets in advance to ensure your admittance.
The Great Hall is not liable to verify/change or refund tickets.
Is the show seated or not?
The Great Hall does not provide theatre style seating, unless requested by the promoter. More information on the specific details of the show can be found in the calendar section of The Great Hall website or on the promoters website.
The Great Hall is not liable for last minute changes with seating arrangements.
At what time do the doors open?
Door timings and access to the venue(s) vary from show to show. Additional information can be found in the calendar section of The Great Hall website or on the promoters website.
The Great Hall is not liable for door timings and last minute changes.
Can I buy tickets at the door for tonight’s show?
All concerts are held by a third party and ticket sales handled by a promoter, please check with promoter for availability.
Do you have ATMs at The Great Hall?
Events have dedicated ATM within the same vicinity.
Do you have a coat check?
During the winter months coat check is available for a nominal fee at most public events. The Great Hall is not responsible for lost or stolen items.
What is your camera policy for shows?
The Great Hall’s camera and photography policy for performances varies depending on the organizer. Typically large DSLR cameras (cameras with a detachable lens) are not permitted at performances.
Do I have to be 19 to attend a show?
Some events maybe restricted to patrons of age 19+, please check the event details prior to purchasing your ticket and or attending and event.
Can I bring bottled water into The Great Hall?
The Great Hall does not allow outside food and beverage into the building. Upon entry, patrons will be asked to leave the items in question at the door.
EVENTS & WEDDINGS
Can The Great Hall host a kosher event at your event space?
Yes, our professional team can customize your event as per your request and any kosher options for your wedding.
Is there a bridal suite?
Yes, we do have a fully equipped bridal suite to suit to all your needs.
Does The Great Hall allow candles?
Yes, candles can be used as part of the décor for your event. Under the condition the candle is in votive with 1” above the tip of the flame. No permit necessary.
I’d like to host my ceremony and reception in Main Hall—is this possible?
Yes, many of our wedding clients opt to host both their ceremony and reception in Main Hall, however there are other venue spaces to accommodate your wedding.
What is the SOCAN fee?
It is an outside fee for playing pre-recorded or copyright music at an event. It is our legal copyright obligation to collect this fee and submit it to Society of Composers, Authors and Music Publishers of Canada.
The Great Hall provides complete beverage service including various packages and the ability to customize. For food, you must hire your own caterer, an aspect we are happy to assist with.
Does The Great Hall have a kitchen?
The Great Hall has a number of dedicated service kitchen areas for catering use.
What is a landmark fee?
A landmark fee is a percentage of a caterer’s total invoice that is paid to the venue for operating within that venue.
Can I bring in my own alcohol?
The Great Hall offers all bar service and staff in-house, our packages include a number of ways in which we can customize the drink service to match your taste and budget for your event.
What is your alcohol policy?
See our alcohol policy here